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Terms and conditions of sale

Article 1. Object

These terms of sale are intended to define the contractual relationship between the company AZUL, SAS registered in the Register of Commerce and Marseille Companies under the number 842862062, and the buyer and the conditions applicable to any purchase made through the merchant site of AZUL, whether the buyer is professional or consumer. The acquisition of a property or service through this site implies an unqualified acceptance by the purchaser of these terms of sale.
AZUL reserves the right to be able to change its terms of sale at any time. In this case, the applicable conditions will be those in effect on the date of the purchaser's order.

Article 2. Terminology

The services offered by AZUL on its website, namely the sale of products will be referred to as "products", each person wishing to benefit from the products and having met the terms and conditions of Article 4 will be referred to as a "customer", each company having mandated to sell a product belonging to him on his website will be referred to as a "supplier", each order made by a customer under the conditions provided will be referred to as "the order".

Article 3. Characteristics of the goods and services offered

The products and services offered are those in the catalogue published in the website

The product descriptions offered by AZUL on its website are, within the limits of the information provided by suppliers to AZUL accurate. However, the information on each product card is given as an indication and the company AZUL cannot be engaged if errors have been made. Photographs do not fall within the scope of the contract. The company AZUL is committed to making its best efforts to correct errors or omissions as quickly as possible after being informed.

All texts and images presented on the company's website AZUL are reserved for the whole world for copyright and intellectual property; their reproduction, even partial, is strictly prohibited.

Article 4. Duration of offer-for-sale

In the event of an order for several products, one or more of which have a delivery time indicated on the product sheet, the entire order will be shipped by default at the end of this delivery period.

In the event of an order for a product that has become unavailable, the customer will be informed of this unavailability, as soon as possible, by email or telephone of the resupply time, the delivery of a partial order or the cancellation of his order. A product substitution may be offered to the customer, often by telephone; In case of absence, an email will then be sent. If the debit has already taken place at the time of the information given on the unavailability of the product, a request for reimbursement of the sums incurred is made: an email is then sent to the customer about this. Following this request, the period for which the bank account is credited is 14 days according to the law in force.

Article 5. Product prices

The "product" sections of our website show prices in euros () all taxes included (TTC), excluding postage. The amount of VAT and shipping costs appear on the screen at the end of the selection of the different products by the customer.

The prices listed on the site are TTC prices in euros taking into account the VAT applicable on the day of the order; any rate change may be passed on to the price of goods or services. AZUL reserves the right to change its prices at any time, however, with the understanding that the price listed on the day of the order will be the only one applicable to the buyer, provided that the price is serious. Prices do not include order processing, transportation and delivery costs as long as they take place in the following geographic areas.

Article 6. Command

Customers guarantee that they are fully entitled to use the credit card and that this credit card provides access to sufficient funds to cover all costs resulting from the use of the products. Only those legally able to purchase contracts for the goods and services offered on the site can order from the website
By clicking on the "Finish my order" button during the ordering process, the customer declares that he fully and unreservedly accepts all of these General Terms of Sale. The data recorded by is evidence of all transactions between AZUL and its customers. AZUL will always confirm your order and then mail it out.

Contractual information is presented in French and will be confirmed with this contractual information by the time of delivery. The prices of our products are shown all taxes included and excluding participation in processing and shipping costs. AZUL reserves the right to refuse any order from a customer with whom there is a dispute.

Article 7. Payment terms

Purchases are settled by credit card. The bank cards accepted are: CB, Visa, and Master Card. The customer's bank account will be debited after a period of 2 days following the date of the order and it will be considered effective after confirmation of their agreement from the bank payment centres. If the bank refuses, the order will be automatically cancelled.

Only Credit Agricole's E-transactions payment service has confidential information (card number, validity date) that is inaccessible by a third party.

Article 8. Deliveries

The products will be sent to the delivery address that the buyer indicated during the ordering process, only within the agreed geographic area. Participation in processing and shipping costs is defined as TTC. When shipping a full order, AZUL provides an original invoice including delivery fees and VAT.


AZUL delivers parcels all over metropolitan France.
Risks are the responsibility of the purchaser from the moment the products have left the premises of AZUL.


Delivery services

AZUL offers the World Relay, Relais Colis and Colissimo delivery service.

- Relay delivery with Mondial Relay (3 to 5 days) and Colis Relay (4 to 6 days)

- Home delivery with Colissimo (48 hours)

Article 9. Customer Relationship / SAV

For any information, question or complaint, the customer can contact the company's Customer Service from Monday to Friday from 9 a.m. to 1 p.m. and from 2 p.m. to 5 p.m.

  • e-mail:

Article 10. Right of retraction

All products sold benefit from the "satisfied or exchanged" clause for 14 days from the date of delivery in accordance with the provisions of the Consumer Code, Article L 121-21, provided that the product has not suffered any damage and is in its original packaging.

In order to facilitate processing, any return must be authorized by Azul with the allocation of a number and a voucher back to insert into the carton with the returned products. You should therefore inform Azul at the following email address:

The return will take place at the following address, unless otherwise stated:

241 PDT Corniche John F Kennedy

The customer exercises his right of withdrawal in accordance with Article L 121-21 of the Consumer Code within 14 days of receipt of the goods. This right is exercised by referring the product to Azul. The generation of the assets with the customer will be carried out at the receipt of the goods by AZUL, as a result of the exercise of the right of withdrawal.

The right of withdrawal can also be exercised as soon as the order is ordered and before the logistics of the package. In this case, the order is simply cancelled and we proceed with the refund.

This ability to retract can never play out if the products delivered have clearly been used sustainably (beyond a few minutes).

The products must be returned properly protected, in their original packaging, in a perfect state of resale (undamaged, damaged or soiled by the customer) accompanied by any possible accessories, instructions and documentation to the address above indicated, accompanied by the original of the sales invoice, of which the customer will keep a copy.

Also not allowed to be picked up, parcels for which no attached item can identify the sender (order number, mail, name, first name, address).

The costs and risks associated with the return of the product are the responsibility of the sender.

Article 11. Legal guarantee of hidden defects

All products supplied by the seller benefit from the legal guarantee provided by articles 1641 and following of the Civil Code. In case of hidden defects of a product sold, it can be returned to the seller who takes it back, exchanges it or refunds it. All requests, requests for exchange or refund must be made by email at or by mail at AZUL 241 Corniche PDT John F Kennedy 13007 Marseille - France.

Article 12. Responsibility

The seller, in the process of online sales, is bound only by an obligation of means; it cannot be liable for damage resulting from the use of the Internet such as data loss, intrusion, viruses, service disruption, or other unintentional problems.

Article 13. Intellectual property

All elements of the AZUL site are and remain the intellectual and exclusive property of AZUL. No one is allowed to reproduce, exploit, rebroadcast, or use in any capacity, even partially, elements of the site whether they are software, visual or sound. Any simple or hypertext link is strictly prohibited without an express written agreement from AZUL.

Article 14. Policy

The information collected or processed during your browsing on the website are the subject of a computer processing designed to AZUL, its subcontractors and its partners, in order to improve the services offered, process your requests, facilitate your navigation and registration and inform you of offers and news of AZUL, except in case of opposition on your part.

The recipients of the data are AZUL, its subcontractors and partners.

In accordance with the provisions of Law 78-17 of 6 January 1978 relating to computers, files and freedoms, the site was the subject of a declaration to the CNIL (National Commission for Information Technology and Freedoms), under the number DPO-32697 v 0. In accordance with this law, you have the right to access the data, as well as a right to modify and delete it.

In the event of the transfer or use by third parties of personal data, AZUL undertakes in advance to inform the user in order to allow him to exercise his right of opposition. AZUL may also provide consolidated statistics on its customers, sales, trading structures and information on the site to trusted third parties, but these statistics will not contain any personal data.

This section will not prevent the transfer or transfer of activities to a third party. Therefore, in accordance with the Computer and Freedoms Act of January 6, 1978, the customer can exercise his right of access to the file and his right to correct or delete the information concerning him by addressing his request (by indicating email address, name, first name, postal address), by going to the website of AZUL, in the section "Contact" or by mail at: AZUL 241 Corniche PDT John F Kennedy 13007 Marseille France

In accordance with the "Computer and Freedoms" Act of January 6, 1978 amended in 2004, you have the right of access and correction to information about you, which you can exercise by contacting us by attaching to your request a copy of an ID by mail: AZUL 241 Corniche John F Kennedy 13007 Marseille

You may also, for legitimate reasons, object to the processing of your data.

You can also access your information and possibly make the necessary corrections directly on the site by going to your account. Finally, you can also opt out of the newsletters offered by AZUL by clicking on the link at the bottom of the page in the latest newsletter received.

Moreover, your banking information is never in our possession. The transactions are entirely handled by Crédit Agricole and its E-transactions solution.

Article 15. Archiving

AZUL will archive purchase orders and invoices on a reliable and durable medium that is a faithful copy in accordance with the provisions of Article 1348 of the Civil Code. the computerized records of AZUL will be considered by the parties as evidence of communications, orders, payments and transactions between the parties.

Article 16. Liability - Litigation - Applicable Law

Photographs and texts reproduced and illustrating the products presented are not contractual. Accordingly, AZUL cannot be held liable in the event of an error in any of these photographs or texts.

AZUL cannot be held responsible for any damage of any kind, whether physical, immaterial or bodily, that could result from malfunction or misuse of marketed products. The same is true for any product changes resulting from suppliers.

The liability of AZUL will, in any event, be limited to the amount of the order and cannot be questioned for simple errors or omissions that could have persisted despite all the precautions taken in the presentation of the products.

AZUL may not be held liable to a customer or a third party for any indirect damage, loss of operations, profit or turnover, which occurred in any maniera, even if that injury or loss was foreseeable by AZUL, or if its eventuality had been brought to its attention.

Without limiting the preceding paragraphs, the liability of AZUL under these terms and conditions may not exceed the amount paid or payable at the time of the transaction at the origin of that liability, regardless of the cause or form of the action concerned.

AZUL cannot be held responsible for the non-performance of the contract concluded in the event of a stock outage or unavailability of the product, force majeure, disruption or total or partial strike, including postal and transport services and/or communications, flooding, fire.

In the event of a dispute, the client will first turn to AZUL for an amicable solution. Failing that, the courts of Marseille are the only ones competent, regardless of the places of delivery and the methods of payment accepted.

These general terms of sale in French will be executed and interpreted in accordance with French law. Any dispute that may arise on the occasion of its validity, interpretation or execution will be submitted to the Courts of Marseille, to which it is expressly granted exclusive jurisdiction.

AZUL reserves the right to change the terms and conditions of sale. Customers who do not wish contractual relationships to be governed by the new version of the terms of sale will have to notify them and, from the date from which the new version takes effect, they will have to stop using the services AZUL. In the event that any of the terms of the terms of the terms of sale are considered illegal or unesposable by a court decision, the other provisions will remain in force.

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